Measure, Learn, Iterate
Count questions asked, notice phone usage patterns, track dwell time at key stops, and note smiles or laughter. These imperfect proxies reveal trends. Pair them with short exit prompts to capture fresh impressions before details fade.
Measure, Learn, Iterate
After each tour, jot three observations: a surprise, a sticky moment, and a possible tweak. Collect guest quotes and micro-stories. These field notes become a powerful library for training, marketing, and thoughtful design decisions.
